1. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service if you prefer. Home delivery is not included in the product price.

2. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalog, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. IKEA products are manufactured around the world, therefore sometimes, due to understandable circumstances, their supply may be delayed.

 3. What if I want to have the products assembled?
IKEA products are generally easy to assemble and require no special tools. If you prefer, we can come to your home to assemble and install our products for a reasonable price.

4. Can I return items? 
IKEA complies with flexible return policy. You can return your purchase within 90 days. IKEA Family members can return within 365 days if IKEA Family card was used on purchase.

5. Do you have any complaints?
If you have any complaints regarding to our products or services, feel free to contact our Customer service department. We will be happy to help you resolve any issues.

6. How many products are in the IKEA product range? 
There are about 12,000 products in the total IKEA product range. Each store carries a selection of these products depending on store size. The core range is the same worldwide.

7. Where are IKEA products manufactured? 
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden".


1. What is it?
Two years after IKEA Vilnius store opening, on October 1, 2015, IKEA established the Pick-up and order point in Klaipėda. The Pick-up and order point in Kaunas was established on September, 2017. These have been established to bring our home furnishing expertise closer to many of our customers who live in Kaunas or Klaipėda and find themselves distant from our stores. Here, you can find and revise some of IKEA's furniture and accessories, find inspirational home furnishing solutions, order some products and pick up your purchases.

2. Where are the IKEA Pick-up and order points located?
In Klaipeda, Silutes av. 29, and in Kaunas, Jonavos st. 60.

3. How big are the Pick-up and order points?
About 1,400 sq. m are dedicated to inspirational displays, customer service and a warehouse. 

4. What can customers expect from a Pick-up and order point?
  • IKEA Pick-up and order point in a renovated building is easy to access.  Here, IKEA products are ready to buy and can be taken away within several days.
  • IKEA Pick-up and order point is also a place where our customers can get inspired and find many home furnishing solutions in our exposition of kitchens, bedrooms and bathrooms.
  • Visitors can not only find and revise IKEA's furniture, but also get professional advice on how to plan a kitchen, design a wardrobe or coordinate their bathroom furniture.
  • Opening hours of IKEA Pick-up and order point:
    • Klaipeda:
      • I–VI 10.00 – 20.00
      • VII 10.00 – 18.00
    • Kaunas:
      • I–VI 10.00 – 21.00
      • VII 10.00 – 19.00
5. What services are available in IKEA Pick-up and order points?
Pick-up and order points provide the same services as the IKEA store: product pick-up, home delivery, assembly, measuring, and installation.