How can I find out about job opportunities within IKEA? If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact us to find out about vacant positions or read more about it at Work at IKEA.

Where are IKEA products manufactured? More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden".

Who owns the IKEA concept? IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

Can I distribute IKEA products? The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

What is the IKEA business idea? The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them".

How do I purchase an IKEA gift card? You can purchase the gift card in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas and Klaipėda.

Do I have to spend all my gift card balance at once? No, you can make several purchases with the same gift card.

How do I check the balance of my IKEA gift card? You can check the balance of your gift card in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas and Klaipėda.

Can I use my IKEA gift card online? Currently, there is no option to use the gift card online.

Can I use an IKEA gift card in other countries? The gift card purchased in Lithuania is valid only within the country.

Where can I collect my online order? You can collect your order in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas and Klaipėda.

Are your prices online the same as in store? Yes, they are. We have the same prices online, in IKEA Vilnius store and in our Pick-up and order points in Kaunas and Klaipėda.

Can I change or cancel an order I placed online? Yes, you can. To cancel the order, contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at info@IKEA.lt.

Is the delivery available in the whole Lithuania? We deliver the orders in the whole Lithuania, including the Curonian Spit. Read more

What kind of the items I cannot order online? The persian rugs, live plants & food items are not availbale to order online.

Can I return the items that were bought online? Yes, you can. Read more about it at Return policy.

Will the small items I have ordered online be packed in individual bags? No, they will not. Reducing single-use plastics is one of the ways to take care of nature. This is why we offer you tear-resistant and reusable shopping bags and sturdy paper bags instead.

What payment methods do you accept? We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Maestro.

How do I make a payment on the website? When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

Can I order products from IKEA in another country? Unfortunately, products from other IKEA stores cannot be ordered to the IKEA Lithuania store or Pick-up & order points.

Can I order online if I am not a member of IKEA Family? A purchase on the IKEA website can be done only when logged in, but you do not need to be a member of the IKEA Family to place an order.

Will I receive a confirmation once I place my order online? Yes, we will send you an order confirmation email once we receive your order.

When will my parcel arrive when I order online? The order will be delivered to Pick up point within 5 working days. Delivery time is up to 7 business days when ordering to home address.

What should I do if my card is declined when i buying online? Check out your bank card limits and make sure that secure internet shopping is enabled for your card. If these settings are correct and you still cannot pay for your order, contact your bank.

Do you offer instalment payment? Yes, we do. Read more abot it at Finance.

What payment methods do you accept in the store and PUOP's? We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Maestro, UnionPay.

How do I make a payment on the website? When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

What should I do if my card is declined when in the store or PUOP'S? Check out your bank card limits. If all settings are correct and you still cannot pay off, contact your bank.

What services do you offer to help me save time and energy? We make it easy for you to pick up, take home and put together your furniture by yourself. Prefer to save time and energy? No problem! We have a range of additional services available to help:

  • - Delivery
  • - Picking with delivery
  • - Home furnishing service
  • - Assembly
  • - Kitchen planning
  • - Kitchen installation
  • - Measurement

More about services

Which services can I order online? Currently, you can order our Delivery service online.

Can I change my delivery date? When ordering our Delivery service, you can choose time that suits you best. If you need help, contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at info@IKEA.lt.

What do I do if I have something missing or damaged from my delivery? Contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at info@IKEA.lt.

Can I return items? IKEA complies with flexible return policy. You can return your purchase within 90 days. IKEA Family members can return within 365 days if IKEA Family card was used on purchase. Read more

Do you offer any guarantees on products? Yes, we do. Read more about it at Guarantees.

Can I return items purchased in other countries? You can only return items purchased in IKEA Lithuania stores.

The product I’ve purchased has a faulty or damaged part. What do I do? Read about it at Return policy.

My assembly instructions are missing. What do I do? You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there.

Where do I find information about product recalls? Read about it at Product Recalls.

Do you have any complaints? If you have any complaints regarding to our products or services, feel free to contact our Customer service department. We will be happy to help you resolve any issues.

How much does the IKEA Family membership cost? Membership at the IKEA Family is free. Besides, in order to get an IKEA Family card, you do not need to buy any goods.

What are the benefits of IKEA Family membership? IKEA Family membership offers a possibility to acquire certain IKEA goods at special prices, free insurance of goods, acquire the goods at the SALE ahead of everyone else, possibility to return your purchases in 365 days, free coffee or tea on weekdays and extra time at SMÅLAND for your children.

How can I become an IKEA Family member? To participate in this programme you have to fill in IKEA Family programme form (where only e-mail is required) or create IKEA account and choose to become IKEA Family member. The form can be found at www.IKEA.lt. While registering to programme you can apply only for an e-card. After the registration, a confirmation e-mail will be sent to your mailbox and after confirming your e-mail e-card will be sent your mailbox and added to your www.IKEA.lt account. Card proves that you are a programme member.

How often will I receive information by e-mail? The IKEA Family e-mail messages will be sent 4-5 times per month.

Can my family members, friends and acquaintances use my card? An IKEA Family card may be used only by its holder or his/her close family member. Your acquaintances may obtain their own cards – this will take no longer than a minute.

Is it possible to obtain a e-card in the name of any relative (friend)? No. A card is issued only to its holder.

When is the card activated? E-card will be activated immediately after you receive it in your mailbox.

What should I do if I deleted my IKEA Family e-card or lost my plastic card? If you have lost your card and would like to have it again, you can download its digital copy from your IKEA account or simply by re-entering your e-mail address in the IKEA Family programme form. You will receive a copy of your IKEA Family e-card in seconds.

If I do not have an e-card, will my physical (plastic) card still be valid? Yes, both cards – plastic or e-card – are equal proof that member is participant of programme.

If I have an e-card and a physical (plastic) card are both of them equally valid? If plastic card owner downloads e-card from IKEA account the number of e-card and all the benefits will remain the same as physical (plastic) card.

What discount is offered to the members of the IKEA Family club? Is it valid for all IKEA goods? There are various differences between the regular prices and the IKEA Family prices of the goods. The special IKEA Family prices are applied to certain IKEA goods, to certain IKEA restaurant dishes, products of the Swedish Food Market and IKEA Bistro offers. To apply lower prices to the goods, do not forget to present your IKEA Family card at the time of purchase or be logged in your IKEA account while making the purchase online.

How can I find out about the new monthly IKEA Family offers? If you want to receive information about the IKEA Family offers, subscribe to our newsletter by e-mail.

Why should I present my card at the time of each purchase even if I am not buying the goods at the special IKEA Family price? When paying for your goods and presenting your IKEA Family card you insure your goods against any accidental damage during their transportation. Besides, information about your purchases will help us prepare the offers that are especially interesting and relevant to you.

Is the IKEA Family card valid in all countries? IKEA Family cards can only be used in the country they are issued in. If you registered to become an IKEA Family member in Lithuania, your card will be valid only at IKEA store and IKEA pick-up and order points in Lithuania.

What services are available in IKEA Pick-up and order points? Pick-up and order points provide the same services as the IKEA store. Read more

Where are the IKEA Pick-up and order points located? In Kaunas (Jonavos st. 60) and in Klaipėda (Šilutės av. 29).

What does IKEA pick up and order point mean? The Pick-up and order points have been established to bring our home furnishing expertise closer to many of our customers who live in Kaunas or Klaipėda and find themselves distant from our store. Here, you can find and revise some of IKEA's furniture and accessories, find inspirational home furnishing solutions, order some products and pick up your purchases.

Is there parking when I get there? Yes, there is.

Can I return items that I have bought in other IKEA stores to a Pick-up and order point? You can only return the items you have bought in IKEA Vilnius store.

Are there any items in Pick-up and order points that I can buy and take away immediately? IKEA pick-up and order points in Kaunas and Klaipėda offer more than 100 products to take home without ordering in advance. You can come, purchase items you like and take them away immediately. Read more

How to shop at IKEA Pick-up and order points? Come to any of our Pick-up and order points, order the IKEA items you like and pick them up in a few days.

Where is the IKEA store located? Vikingų st. 1, Vilnius.

Is there parking when I get there? Yes, there is.

Are your stores family friendly? Yes, it is.

Why are items sometimes out of stock? Due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit.

Can I bring a pet to the store? We love pets, however, due to safety reasons, we are unable to admit them in our store. The only exception is recognised assistance dogs for people with physical disabilities.

What is Småland? „Småland“ is a play area for children in IKEA Vilnius store. While they are playing, you can enjoy your shopping experience knowing your children will be safe and cared for.

How long are the sessions in Småland? All children can play for 1 hour. But with your IKEA Family card your child's playing session will be extended by 30 minutes (this depends on the number of children playing at that time).

Where is Småland located? On the ground floor, in the store entrance area.

Who can play at Småland? Children from 3 to 7 years old.

Can I attend Småland with them? Parents and other adults are not allowed at Småland. Our supervisory staff will take care of your children.

Will my child be fed whilst in Småland? As every child has different dietary requirements and the sessions are for a short period of time we do not provide food, however, we provide water at a child’s request.

Can I leave the store whilst my child is in Småland? Parents or guardians must be in store whilst their children are enjoying our Småland facilities.

Do you have any online tools to help me plan what I want to order? We have a number of online planning tools to help you give shape and substance to your dreams. You can play with colours, styles, sizes and configurations to plan your way to perfection through a variety of kitchen, bathroom, wardrobe and storage planners. You can view your designs in 3D and get a detailed product list to save or print to make it easy to order. Read more

Can I use planners on my tablet or mobile device? All planners but Kitchen planner, PAX and BESTÅ are available on tablets and mobile devices.

Read about it at Funding & Support.