Guarantees

General terms and conditions

What guarantee is provided?

The extent of the guarentee given for each product is described alongside each product.

Duration of guarantee

Each warranty lasts for the number of years stated on each product, starting from the day of purchase.

What will IKEA do to correct the problem? 

IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defected parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Conditions for the guarantees

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

Exclusions

The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless it is authorized under the specifications of the product). The guarantee do not apply to: plants, bulbs, batteries, textile, custom-made table tops and products from the half clearance department. The guarantees do not cover consequential or incidental damages. For more information, read the description of the product attached to every product.

Care instructions

To be able to rely on this guarantee you need to follow the specific care instructions for every product.

General legal rights

This guarantee gives you specific legal rights. This guarantee does not, in any way, affect your customer‘s rights given to you by law.

How to reach us if you need service

Contact your local IKEA store or write us by e-mail. Save your sales receipt as a proof of purchase. Proof of purchase is required for the guarantees to be valid.

More information at the IKEA store information center.
 

Bathroom

GODMORGON furniture system guarantee
What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs
  • ODENSVIK ceramic sink with a water-trap
  • BRAVIKEN crushed marble sink with a water-trap
  • GODMORGON 3-parts storage, boxes with compartments, cabinets with compartments.

What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
This guarantee does not cover consequential or incidental damages.

BATHROOM WASH-BASINS AND MIXER TAPS GUARANTEE:
What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. 

What is not covered under this guarantee?
The aerator of the mixer tap is replaceable using the part for which the guarantee does not apply. 

Bedroom

Mattress guarantee

What is covered under this guarantee?This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA.

  • Wooden frame and springs in wooden base spring mattresses.
  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame, slats and springs in bed bases.
  • Electric motor in electrically operated bed bases (5-year guarantee).
Products not covered under this guarantee:
This guarantee does not apply to: All mattress pads (SULTAN TORÖD, SULTAN TRETTEN, SULTAN TRANDAL, SULTAN TÅRSTAD, SULTAN TJÖME, SULTAN TVEIT, SULTAN TAFJORD) Slatted base SULTAN LADE and mattresses JÖMNA, sofa bed mattresses and childrens mattresses.

PAX/KOMPLEMENT wardrobes and interior organisers guarantee

What is covered under this guarantee? Clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Doors
  • Hinges
  • Sliding doors and sliding door mechanism
  • Dividers for frames, shelf inserts and sectioned shelves.
  • Interior organisers
Products not covered under this guarantee:

KOMPLEMENT wire baskets, KOMPLEMENT pants hangers, KOMPLEMENT wire shoe baskets and shoe racks. 

This guarantee applies to domestic use only

Cooking

SENSUELL cookware guarantee

What is covered under this guarantee?
This guarantee covers all cookware defects in function, materials and workmanship. The guarantee covers:

  • Stability of the base;
  • Washing in a domestic dishwasher.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on functionality.

SENIOR cookware guarantee

The guarantee for SENIOR cookware products is 25 years. 

IKEA 365+ cookware guarantee

What is covered under this guarantee?
This guarantee covers all defects in function, materials and workmanship of all cookware in the IKEA 365+ series.

  • Stability of the base;
  • Washing in a domestic dishwasher (Except for stainless steel cookware. All items with a non-stick coating must always be washed by hand.
  • Non-stick properties on non-stick pans.

15 year guarantee applies to all pots and frying pans without a non-stick coating.

5 year guarantee applies to all pots and frying pans with a non-stick coating.

What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

TROVÄRDIG frying pans
5 year guarantee applies to TROVÄRDIG frying pans.

Kitchen

METOD kitchen system guarantee

What is covered under this guarantee?
This guarantee applies to domestic use only and covers all the following parts of the METOD kitchen system:

  • Cabinet frames
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops (except for FYNDIG and LILLTRÄSK)
  • Sinks (except FYNDIG sinks)
What is not covered under this guarantee?

FÖRVARA drawers, UTRUSTA wire baskets, handles and knobs

KNOXHULT kitchen system
This guarantee does not apply to KNOXHULT.

Appliances guarantee

What is covered under this guarantee?The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Without these conditions, the requirements provided in the EU directive 99/44/EB and in the national law are applicable. Replaced parts of the product will become the property of IKEA.

Which appliances are covered under this guarantee?

The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship. For appliances named LAGAN, a guarantee is valid for two years from the date of purchase.

How long this guarantee is valid?

The guarantee is valid for five-year (5) from the date of purchase of products at IKEA store. The guarantee for LAGAN appliances is valid for two years (2) from the date of purchase. If, within the guarantee period, the services are executed, the guarantee for appliances and new parts is not extended.

Who will execute the service?

The designated service company will provide the service through its one service operations or authorized service partner network.

What is not covered under this guarantee?
  • Normal wear and tear products and their parts;
  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
  • Consumable parts including batteries and lamps.
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
  • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults.
  • Cases where no fault could be found during a technician’s visit.
  • Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non-original parts have been used.
  • Repairs caused by installation which is faulty or not according to specification.
  • The use of the appliance in a non-domestic environment i.e. professional use.
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee).
  • Cost for carrying out the initial installation of the IKEA appliance. These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

Kitchen mixer taps guarantee

What is covered under this guarantee?

The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps.

What is not covered under this guarantee?
The guarantee does not apply for the products that have been used in a corrosive environment. 

Living room

Sofas and armchairs guarantee

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in:

  • Frames
  • Seat and back cushions
In the following products:
 
  • VALLENTUNA seating series
  • VIMLE seating series
  • EKTORP seating series
  • STOCKSUND seating series
  • SÖDERHAMN seating series
  • STOCKHOLM seating series
  • KLIPPAN 2-seat sofa
  • KNOPPARP 2-seat sofa
  • POÄNG armchairs and footstool
  • NOLMYRA armchair
  • STRANDMON armchairs and footstool
  • EKERÖ armchair

What is not covered under this guarantee? 
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damage. 

Workspace and office furniture

Work chairs guarantee

How long is the guarantee valid?

The guarantee applicable to VOLMAR, MARKUS and LÅNGFJÄLL office chairs is valid for ten (10) years from the date of purchase. A proof of purchase is a sales receipt.

What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • The structural frame
  • Moving parts
Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

BEKANT and GALANT desk series and storage system guarantee

How long is the guarantee valid?

The guarantee for GALANT storage system and BEKANT desk series is valid for ten (10) years from the date of purchase at IKEA store. A proof of purchase is a sales receipt.

What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in BEKANT desk series and GALANT storage system, from the date of purchase at IKEA.

What products are not covered under this guarantee?
The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:

  • BEKANT desk top shelf
  • BEKANT screens

What's included in the kitchen price?

The kitchen includes the following items: kitchen cabinets, cabinet/drawer fronts, worktops, interior fittings, hinges, plinths/decorative plinths, legs, knobs/handles, kitchen taps and sinks. The price does not include: white goods and lighting (sold separately). Please note: MAXIMERA drawers with integrated soft-closing mechanism, FÖRVARA drawers without soft-closing mechanism.