RULES OF PURCHASE – SALE OF GOODS AT IKEA ONLINE STORE
1.1. Seller – IKEA Lietuva – UAB FELIT, company established and operating in accordance with laws of the Republic of Lithuania, legal entity code 302491412, registered office address Vikingų g. 1, 02182, Vilnius, Republic of Lithuania, VAT code LT100005423711, data about the company collected and stored in the Register of Legal Entities of the Republic of Lithuania.
1.2. Buyer – a natural person purchasing goods and services at the Store or using the Store who has reached the age of 18, is planning to purchase goods or services from IKEA Lietuva for satisfaction of personal, family or household needs and for the purposes not related to business or occupation.
1.3. Store – electronic IKEA Lietuva store accessible online at www.ikea.lt.
1.4. Purchase – Sale Agreement – agreement on the purchase – sale of goods concluded by the Buyer and the Seller in accordance with the Rules of Purchase – Sale of Goods of the Store.
1.5. Goods Distribution Point – points of issue (pick-up) of goods owned by IKEA Lietuva located at:
1.5.1. Vikingų g. 1, 02182, Vilnius, Republic of Lithuania.
1.5.2. Jonavos g. 60, 44192, Kaunas, Republic of Lithuania.
1.5.3. Šilutės pl. 29, 91107, Klaipėda, Republic of Lithuania.
1.6. Rules – these rules on distant purchase – sale of goods laying down the rights and duties of the Buyer and the Seller, conditions of purchase of goods and services offered by the Seller and of payment therefor, procedure of delivery and return of goods and services, liability of the parties and other provisions related to the purchase – sale of goods and services at the Store.
2. GENERAL PROVISIONS
2.1. These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the sale - purchase of goods and services offered by the Seller, when purchasing goods or services at the Store.
2.2. The Buyer may purchase goods and services at the Store only having accepted the Rules. After the Buyer confirms having read the Rules, he undertakes to comply therewith and to execute them. By purchasing goods and services at the Store, the Buyer agrees with the application of the Rules and confirms that he has understood them. If the Buyer did not read and / or understand the Rules or disagreed with them, he cannot purchase goods and services at the Store.
2.3. Goods shall be sold at the Store from the territory of the Republic of Lithuania.
2.4. The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Store. If the Buyer uses the Store in any way after the publication of amendments to the Rules, he shall be considered to have agreed with all amendments to the Rules. The valid version of the Rules can be downloaded here.
2.5. The term “Goods” used hereinafter in the Rules shall cover both goods and services, unless explicitly stated or the context dictates otherwise.
3. ENTERING INTO THE PURCHASE – SALE AGREEMENT
3.2. Buyers shall register by completing the registration form and providing the necessary data therein (hereinafter - Registration Data). Buyers themselves shall be responsible for the correctness, secrecy and (or) preservation of the Registration Data.
3.3. In order to purchase goods, the Buyer shall place an order at the Store by completing an electronic order form.
3.4. A Purchase – Sale Agreement shall be concluded for each order of the Buyer.
3.5. A Purchase – Sale Agreement shall be considered concluded by the Buyer and the Seller when the Buyer: (i) submits an order and forms a basket of goods following the instructions of the Seller, and specifies his delivery address or the method of collection of the goods; (ii) reads the Rules, chooses the method of payment and pays for the order, and (iii) the Seller confirms the Buyer’s order by displaying and / or sending order information, a confirmation message (by e-mail and / or by phone) and / or a VAT invoice. In cases where the Buyer disagrees with all or some of the Rules, he shall not be able to order goods.
3.6. Before concluding an Agreement, the Seller may also send to the Buyer other intermediate approvals, for example confirmation of the received payment, etc.
3.7. The Purchase – Sale Agreement shall be valid until fulfilment of the obligations under this Agreement. The Purchase – Sale Agreement shall be considered fulfilled after the goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Lithuania.
3.8. Having confirmed a Buyer’s order, the Buyer undertakes to pay the price of goods and to accept the goods ordered at the Store.
3.9. The Seller may not confirm a Buyer’s order, if the Buyer fails to fulfil all the conditions of the order of goods, the Seller does not have the product, which the Buyer wants to buy, the Buyer failed to confirm his agreement with the Rules, the Seller believes that the Buyer is engaged in wholesale purchases, and / or for other reasons which can be disclosed to the Buyer individually. Purchases when goods are ordered in unusually large quantities, when they are ordered unusually often, also following other criteria that allow the Seller to believe that goods are ordered for other than consumption purposes may be considered wholesale purchases, at the Seller’s discretion.
4. RIGHTS AND DUTIES OF THE BUYER
4.1. The Buyer shall have the right:
4.1.1. to buy at the Store in accordance with the Rules, other instructions of the Seller and legal acts of the Republic of Lithuania;
4.1.2. to refuse the Purchase – Sale Agreement concluded at the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days in accordance with the procedure laid down in the Civil Code and the Rules;
4.1.3. to return and/ or exchange goods of inappropriate quality or assembly, and take advantage of warranties;
4.1.4. other rights provided for by Rules and/ or legal acts of the Republic of Lithuania.
4.2. The Buyer undertakes:
4.2.1. to pay the price of ordered goods and their delivery, also to make other payments (if specified when entering into the Agreement) and to accept the goods ordered;
4.2.2. to inspect and to check goods when accepting them, also to inform the Seller about the damage of a shipment, obvious defects, model or assembly of goods that was different from that ordered by the Buyer in accordance with the procedure established by the Rules;
4.2.3. to check the quality of the purchased goods and to inform the Seller (by phone: +370 5 250 00 55 or e-mail: info@IKEA.lt) about any quality defects of the goods that could not be noticed when handing over the goods;
4.2.4. having chosen the method of pick-up of goods, to pick them up immediately after being informed that the goods are ready for pick-up;
4.2.5. having chosen the delivery service or other services offered by the Seller, to create conditions for their provision, also to properly pay for such services;
4.2.6. to cover expenses of the return of goods, if they are borne by the Buyer;
4.2.7. to immediately update information, if the Buyer Registration Data or data of delivery of goods have changed;
4.2.8. not to use the Store in such a manner as to endanger proper functioning, security, integrity of the Store or restrict the possibility of others to access the Store;
4.2.9. to comply with the requirements specified in other Rules and legal acts of the Republic of Lithuania.
5. RIGHTS AND DUTIES OF THE SELLER
5.1. The Seller shall have the right:
5.1.1. to restrict or suspend the Buyer’s access to the Store without a prior warning, also to cancel the Buyer’s registration, if the Buyer has attempted to damage the operation or stable work of the Store, and / or violated his duties; the Seller shall not be liable for any losses incurred by the Buyer;
5.1.2. to restrict or prohibit wholesale purchases;
5.1.3. to terminate the operation of the Store temporarily or altogether, to modify the Store or its separate parts, all and any of its contents, to restrict purchases made at the Store, to change the website address of the Store, to limit the number of registered Buyers without a prior notice to the Buyer thereof; the Seller shall not be liable for any adverse consequences on the Buyer caused by such actions;
5.1.4. to change the Rules, the prices of goods, purchase terms and conditions or any other Store-related instructions, publishing such changes at the Store.
5.2. The Seller undertakes:
5.2.2. If for any reason a Seller is unable to sell the ordered product to the Buyer, it must refund the purchase price of the product/the whole order within 5 (five) business days.
6. PRICES AND PAYMENT FOR GOODS
6.1. The prices of goods shall be indicated in the Store and / or the order in the euro inclusive of value added tax.
6.2. Goods shall be sold to the Buyer at the prices valid at the time of placing the order at the Store. The specific price of the goods and the amount payable for the goods shall be displayed to the Buyer having formed a basket of goods. If the Buyer disagrees with the specified price, he cannot continue ordering goods and placing the order.
6.3. The price of goods shall not include the price of delivery of the goods and the price of services, which the Buyer may order from the Seller. Unless specified otherwise, the service of delivery of goods and other services shall be paid. Prices of these services and the procedure for their calculation and payment shall be specified at the Store.
6.4. Goods can be purchased at the Store only after making an advance payment. When purchasing goods at the Store, methods of payment listed at the Store may be used to pay for goods.
6.5. Purchase documents - order information and VAT invoices shall be presented to the Buyer electronically, sending them to the e-mail address specified in the Buyer’s registration form and/or the Buyer’s account, which the Buyer can use to download and / or print them.
6.6. Should the Seller find a price error at the Store, the Seller shall immediately inform the Buyer thereof. In this case, the Buyer shall be given the opportunity to cancel the order or to re-confirm the order at the right price.
7. DELIVERY OF GOODS
7.1. Goods shall be delivered in Lithuania only. The possible methods of delivery of goods to the Buyer shall be listed after the Buyer forms his basket of goods and enters his delivery address.
7.2. Delivery of Goods shall be a paid service. Shipping prices are available here.
7.3. Where the Buyer chooses a delivery service, the delivery price shall be displayed to the Buyer at the end of the order process, before choosing the payment method and / or making a payment. The price of delivery of goods shall be paid in advance, along with the payment for goods.
7.4. Goods shall be delivered to Buyers within 7 calendar days from the confirmation of the order. The Buyer shall be informed about the exact date and time interval for delivery of the goods by e-mail and / or by phone. The Buyer may also be informed individually of a different time of delivery of goods. The Seller shall not guarantee that goods will in all cases be delivered within the terms specified in the Rules and / or elsewhere in the Store, as well as within the delivery terms specified to the Buyer individually, especially when the goods ordered are not at the Seller’s warehouses. The Seller undertakes to make every effort to deliver goods within the shortest possible time.
7.5. Before delivery of goods, the representative of the Seller shall contact the Buyer and coordinate all details of delivery.
7.6. When ordering a delivery service, the Buyer shall specify the exact place of delivery of goods and create suitable conditions for unloading the goods (unlock gates, lift a boom barrier, open the door, etc.). Delivered goods shall be carried through the door only; a balcony or windows may not be used to deliver goods.
7.7. In case of delivery of goods to the Buyer, goods shall be unloaded at the place indicated by the Buyer. If goods need to be moved or carried to a place other than the place of unloading indicated by the Buyer, the Buyer shall take care of such moving or carriage of goods himself.
7.8. If the Buyer fails to let the Seller’s representative in at the address of unloading of goods specified in the Buyer’s order at the agreed time of delivery and 20 (twenty) minutes after this time, the shipment shall be considered undelivered at the fault of the Buyer. In such a case, goods ordered by the Buyer shall be returned to the nearest Goods Distribution Point and the Seller’s representative shall agree with the Buyer on the closest delivery date possible. The goods shall be stored in the Goods Distribution Point until such agreed delivery date, however, no longer than for 3 days. After the deadline has passed, the Buyer’s order shall be cancelled in accordance with the procedure set out in clause 8.5. The Buyer, who wants the Seller to re-deliver the ordered goods, shall pay the Seller for re-delivery of goods at the newly agreed time according to tariffs of the first delivery of goods.
7.9. Delivery service shall include the carriage of goods to the apartment or up to the first floor of the residential building.
7.10. If the building has an elevator, the fee for delivery of goods includes the carrying of goods by elevator up to the floor specified by the Buyer. If the Building has no elevator, or the Building has an elevator but it is inoperative or fails to reach the specified floor or the goods do not fit into the elevator, and where the goods need to be carried up to the floor higher than the fifth floor, the Buyer shall arrange the carriage of goods up the stairs himself or this might be done by the Seller’s representative for an extra fee. The amount of extra fee is specified in the Store. This service shall be ordered separately and shall be paid after the Seller’s representative’s arrival in the delivery address directly to the Seller’s representative.
7.11. The service of carriage of goods shall not be possible for assembled bulky goods from exposition or the discount department.
7.12. The maximum order size shall be 500 kg or 6 m3. If the weight or volume of the goods ordered is greater than that, the delivery fee shall be respectively higher (e.g. if it is 501 kg or more, delivery fee for two orders shall be charged). Delivery of live plants shall not be possible.
7.13. When accepting goods, the Buyer shall check the condition of the shipment, the quantity, quality and assortment of goods. Having noticed that shipment packaging is damaged, but there are no discrepancies in the quantity, quality or assortment of goods, the Buyer shall mark the packaging damage in the delivery confirmation form or the forms presented by the person having delivered the shipment. In such a case goods shall be considered delivered in a damaged packaging, but their quantity, quality and assortment shall be considered in line with conditions of the Purchase – Sale Agreement, and goods shall be deemed to have been delivered properly.
7.14. Having determined that there are discrepancies in the quality and / or assortment of goods, the Buyer cannot accept the good which fails to meet the quality and/or assortment of goods. The Buyer shall indicate his refusal to accept the good and list the discrepancies found in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment. Should any discrepancy in quantity of the goods be determined, the Buyer shall also indicate this in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment.
7.15. If the Buyer accepts a shipment without making any comments, goods shall be considered delivered in an undamaged packaging, the quantity, quality and assortment of goods shall be considered to be in line with the terms of the Purchase – Sale Agreement and additional services related to the sale and delivery of goods shall be considered to have been carried out properly.
7.16. The Buyer undertakes to accept goods himself. When handing over goods, the Buyer may be asked to furnish his personal identity document and order information sent to the Buyer by the Seller.
7.17. Having delivered goods to the address indicated by the Buyer, goods shall be considered transferred to the Buyer, regardless of whether or not the goods were actually accepted by the Buyer or any other person, who accepted the goods at the specified address. If the Buyer could not pick up goods himself, and the goods were delivered to the specified address, the Buyer shall not have the right to file any claims with the Seller regarding the delivery of goods to a wrong person. If goods are not delivered on the planned delivery date, the Buyer shall inform the Seller thereof immediately, but no later than on the day following the scheduled date of delivery of goods. Otherwise, the Buyer shall lose his right to file claims with the Seller related to delayed delivery and / or non-delivery of goods.
7.18. The Seller shall be released from liability for violation of terms of delivery of goods, if goods were delivered to the Buyer or were delivered late at the fault of the Buyer or for circumstances within the Buyer’s control.
8. PICK UP, STORAGE AND WAREHOUSING OF GOODS
8.1. If the Buyer does not order the goods delivery service, the Buyer can pick up the ordered goods free of charge at the Goods Distribution Point. When placing an order, the Buyer shall choose the Goods Distribution Point for picking up the ordered goods.
8.2. When goods are prepared for pick-up, the Buyer shall receive a confirmation message about the possibility to pick them up. The Buyer having arrived to pick goods up at the Goods Distribution Point shall have and present to the Seller's representative a valid identity document, also order information / confirmation message sent by the Seller to the Buyer by means of electronic communication. If the Buyer fails to provide these documents, the Seller shall have the right to refuse to issue goods to the Buyer.
8.3. The Buyer shall pick up the ordered goods no later than within 3 (three) days after the Seller informed the Buyer by electronic means of communication that goods are ready for pick-up.
8.4. After the Buyer picks up the goods, they shall be considered to have been handed over (delivered) to the Buyer.
8.5. If the Buyer fails to pick up the ordered goods within 3 days after being informed about the goods ordered being prepared for pick-up, or in case specified in clause 7.8, the Buyer’s order shall be cancelled, and the Seller undertakes to return the money, which the Buyer paid for the goods minus the delivery fee, where applicable, within 5 business days.
9. QUALITY AND WARRANTY OF GOODS
9.1. General properties of goods being sold shall be provided in the product description of each item. If the characteristics or properties of goods indicated in the product name or the description differ or contradict each other, information presented in the product description shall be considered correct.
9.2. The colour, shape or other parameters of goods in the Store may differ from the actual size, shape and colour of goods due to the features of electronic devices used by the Buyer or for other technical reasons, also taking into account reasonable discrepancies in appearance.
9.3. Unless indicated otherwise in the Store, goods purchased by the Buyer shall be subject to a standard 2-year warranty for the quality of goods. A term other than the standard warranty term and other conditions shall be indicated in product descriptions.
9.4. If goods are of poor quality, the Buyer shall have the right to keep defective goods and to recover a part of the price paid for such goods having agreed with the Seller thereon.
10. RIGHT TO REFUSE THE AGREEMENT. RETURN OF GOODS
10.1. The Buyer shall have the right to refuse the Purchase – Sale Agreement concluded by electronic means of communication without giving a reason therefor within 14 (fourteen) days from the date of delivery (receipt) of goods, or if the Buyer has ordered more than one product in a single order and products are delivered separately - from the day of delivery (date of receipt) of the last product, or if goods are delivered in different batches or in parts, - from the date of delivery (receipt) of the last batch or part, except for the agreements listed in clause 2 of Article 6.22810 of the Civil Code. The Buyer may refuse the Agreement by returning goods to the Goods Distribution Point or by electronic means of communication (by e-mail, etc.) by sending a notice on the refusal of the Purchase – Sale Agreement to the Seller by e-mail: info@IKEA.lt. The Buyer’s notice shall clearly indicate the Buyer's refusal of the Agreement. The Buyer shall also provide a purchase document (invoice, receipt, etc.), presenting this document to the Goods Distribution Point or by sending its copy together with the notice of the refusal of the Agreement, evidencing that the goods were purchased from the Seller. When purchasing several goods under a single Agreement, his right of refusal shall be valid in respect of both all the goods and one or more products. Conditions laid down in clauses 10.2 – 10.13 below shall apply when goods are returned by a Buyer.
10.2. Goods shall be returned to the Seller not later than within 14 (fourteen) calendar days from the day of sending a message on refusal of the Purchase – Sale Agreement to the Seller. The Buyer shall be responsible for properly packaging goods for return. The Buyer shall bear direct expenses of the return of goods, unless the Seller instructs the Buyer otherwise having received a notice on the refusal of the Agreement.
10.3. Goods may be returned to the Goods Distribution Point or the Buyer may return goods through intermediaries (couriers) at his own choice who must deliver them to the Goods Distribution Point. Before returning goods, the Buyer shall contact the Seller (by phone: +370 5 250 00 55 or by e-mail: info@IKEA.lt) and agree on the method and address of return of goods.
10.4. Money for the goods returned, including the amounts paid by the Buyer for delivery, shall be returned to the Buyer after the goods are returned to the Seller. In cases where only a part of the purchased goods is returned, delivery expenses shall not be reimbursed. The Buyer agrees that when returning goods through intermediaries (couriers), money shall be returned to him by a bank transfer to the account which was used to make the payment. When goods are returned at the Goods Distribution Point, money shall be returned in cash up to EUR 300 or, if the refundable amount is more than EUR 300, - by making a bank transfer to the account which was used to make the payment.
10.5. The Seller shall not be considered to have violated conditions of return of money, if he is unable make a transfer at the fault of the Buyer (delayed return of goods, inaccurate data, etc.).
10.6. In any case of return, the Seller shall not compensate additional expenses of the Buyer having formed due to the Buyer having chosen another method of delivery of goods than the conventional least expensive method offered by the Seller.
10.7. When the Buyer does not like the shape, size, colour, model or assembly of goods, in cases other than the refusal of the Agreement, he may return the goods in accordance with the procedure laid down in the Rules and legal acts of the Republic of Lithuania. Some quality goods, such as electrical appliances, hygiene products and properly provided services, cannot be returned. The list of such goods is available in Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014 “Regarding Amendments to Resolution No. 697 “On the Approval of Retail Rules” of the Government of the Republic of Lithuania of 11 June 2001”.
10.8. Having purchased goods of poor quality, the Buyer may ask to exchange goods of inappropriate quality with appropriate goods, to reduce the price of goods or to return goods and recover the amount paid therefor. Goods of poor quality shall be exchanged or returned in accordance with the procedure of these Rules and legal acts of the Republic of Lithuania.
10.9. The Buyer shall act in accordance with the following conditions when returning goods:
10.9.1. the goods returned shall be in their original packaging or in another orderly package;
10.9.2. goods shall not be damaged by the Buyer;
10.9.3. goods shall be unused, marketable (with undamaged labels, unremoved protective films, etc.). Returned goods of poor quality shall not be subject to requirements of this clause);
10.9.4. the goods returned shall come in the same assembly as received by the Buyer;
10.9.5. when returning goods, presenting a VAT invoice evidencing their purchase and completing an application for the return of goods shall be necessary;
10.10. Before returning or exchanging goods of poor quality, also in cases where quality goods are returned for reasons other than the refusal of the Agreement, the Buyer shall contact the Seller (by phone: +370 5 250 00 55 or by e-mail: info@IKEA.lt) and agree on the conditions for the return or exchange of goods. The Buyer may also return goods of poor quality to the Goods Distribution Point. If the Buyer wants to exchange goods of poor quality and delivers them to the Goods Distribution Point outside of Vilnius, goods shall be exchanged within the period of time indicated by the Seller, which is usually not longer than the time necessary to deliver goods for exchange to the Goods Distribution Point.
10.11. The Seller shall also provide an additional 90-day return guarantee, the conditions whereof are available online at https://www.ikea.lt/en/customerservice/return-policy. In cases where the Buyer returns goods on the grounds of an additional 90-day return guarantee of the Seller, the Buyer shall contact the Seller (by phone: +370 5 250 00 55 or by e-mail: info@IKEA.lt) and agree on the conditions for the return or exchange of goods. Delivery expenses of the Buyer shall not be refunded in this case. Also, the Buyer shall bear direct expenses of the return of goods. The Buyer shall return goods to the Goods Distribution Point.
10.12. If the goods returned do not come in a complete assembly, are damaged, disorderly and/or inappropriately packaged, the Seller shall have the right to refuse to accept the goods returned and to return the money paid by the Buyer for the goods being returned.
10.13. The Buyer cannot return such goods that cannot be returned in accordance with legal acts of the Republic of Lithuania.
10.14. In case of the provision of services of poor quality, the Buyer shall have the right to request to eliminate deficiencies in the provision of the services, to return the price paid for the services or to reduce the service price.
11. DISCOUNT AND PROMOTIONS
11.1. The Seller may initiate various promotions or apply discounts at the Store at its own initiative. Discounts and promotions at the Store shall not have to necessarily be the same as those applied in the physical store of the Seller.
11.2. Detailed information related to discounts or promotions shall be available at the Store during a specific promotion or discount period.
11.3. IKEA Family loyalty programme terms and conditions shall be available online at https://www.ikea.lt/en/page/ikeafamilyterms. Specific IKEA Family loyalty programme-related discounts shall be indicated at the Store.
11.4. When the Buyer purchases goods for which the Seller offers a certain discount or a gift, or the Buyer uses a gift card to pay for goods, and then takes advantage of his right to return goods, the Buyer shall be returned solely the amount of money, which he actually paid for the goods.
11.5. The Seller shall have the right to unilaterally, without a separate notice, change conditions of promotions or discounts, or to cancel them altogether. Any changes or cancellations in the procedure of application of promotions and discounts shall be valid from the moment of their publication.
12. LIABILITY OF THE PARTIES
12.1. The Buyer shall be liable for the correctness of the Registration Data. If the Buyer fails to provide accurate Registration Data and / or to update them in a timely manner, the Seller shall not be liable for resulting consequences.
12.2. The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Store or purchases goods or services at the Store having logged in to the Store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
12.3. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase – Sale Agreement despite the Seller's recommendation and his duty to do so, even though he was provided with such a possibility.
12.4. The Seller shall be liable for malfunctioning of the Store and the resulting direct losses or damage incurred by the Buyer or third persons, if they formed by deliberate actions of the Seller.
12.5. If the Seller’s Store has links to websites of other companies, institutions, organizations or persons, the Seller shall not be liable for information contained therein or activities carried out, it shall not supervise over or control those websites, and shall not represent those companies or individuals.
12.6. In case of damage, the guilty party shall reimburse the other party’s direct losses only.
12.7. The Seller shall not be liable for a default on the Purchase – Sale Agreement and/or a failure to deliver goods or late delivery of goods, where this happened at the fault of third persons, or for circumstances, which the Seller could not control or reasonably foresee at the time of conclusion of the Purchase – Sale Agreement, and could not prevent the occurrence of these circumstances or their consequences (force majeure). Where the said circumstances last longer than 1 (one) month, the parties may terminate the Purchase – Sale Agreement by their mutual agreement.
13. PROVISION OF INFORMATION
13.1. The Seller shall send all messages and other information to the Buyer to his specified e-mail address. This information shall be considered received by the Buyer within 3 (three) hours from the moment of its sending.
13.2. The Seller shall not be liable for any malfunctions in the Internet connection or disruptions in networks of e-mail service providers for which the Buyer was unable to receive e-mails of the Seller.
13.3. The Buyer shall send all notices, claims, applications and questions using the contacts specified in these Rules and the contact details indicated under the “Contacts” section of the Store.
14. FINAL PROVISIONS
14.1. All information provided on the Seller’s website, including, but not limited to these Rules, information about the Seller, offered goods and services, and their properties, procedure of implementation of the Buyer’s right to refuse the Purchase – Sale Agreement, warranty services provided by the Seller and warranties (if provided) shall be deemed to have been submitted to the Buyer in writing.
14.2. The Rules and the Purchase – Sale Agreement concluded by the Buyer and the Seller shall be subject to law of the Republic of Lithuania.
14.3. The Seller may at any time assign its rights and duties arising out of these Rules to any third persons without obtaining the Buyer’s consent thereto or notifying him thereof.
14.4. All disagreements between the Buyer and the Seller regarding the Rules shall be solved by negotiation. If the parties fail to resolve disputes by negotiations within 15 (fifteen) days, disputes shall be finally settled in accordance with the procedure established by laws of the Republic of Lithuania.
14.5. The Buyer may submit requests and / or a complaints regarding the goods or services purchased at the Store with the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, by phone: +370 5 262 67 51, by fax: +370 5 279 1466, by e-mail: firstname.lastname@example.org, on the website of the Authority at www.vvtat.lt) or by completing an application form on the Electronic Consumer Dispute Resolution Platform at http://ec.europa.eu/odr/.
14.6. These Rules shall be updated on 1 May 2019.